We know that making your transcript accurate is vital. That is why we listen to all of our files twice to ensure that you are getting the most accurate transcript possible.

We also believe in transparency. We will provide you a quote and will keep you informed every step of the way. If we run into problems, we will contact you immediately, especially if it may affect your budget. We will not proceed until we get the OK from you.

We also understand that you may be dealing with highly sensitive and confidential material. That’s why we use Dropbox for all file sharing. No files will ever be transferred via email since email is not secure. All digital and video files will be shared via Dropbox and all completed Word documents will be uploaded to Dropbox as well. Only those people that you feel need permission will have it.

Our Services

We transcribe both audio and video files. This includes 1-to-1 interviews, focus groups (in-person or virtually), lectures and seminars, meetings, webinars, or virtual teaching classes. We also transcribe podcasts and video teaching calls. This will allow your content to be accessible in multiple formats.

We aim to have your transcripts back to you within 3 to 5 business days, but if you need them sooner, please let us know. Additional charges may apply.

It’s important to know that we typically spend between 4.0 to 5.5 hours to transcribe 1 hour of audio. This is based on a good quality, 1-to-1 audio recording and includes our second listen for accuracy. 


Our introductory rate is $35** per hour, plus any add-ons.

** Sliding scale in effect. Please email us for further information.

Transcription Formats

Standard Format
This is a sensible verbatim transcript that EXCLUDES ‘ums’ and ‘ahs’, ‘you knows’, ‘I mean’, ‘sort of, ‘like’, etc., the unnecessary use of ‘right’ and ‘okay’, repeated short phrases, half sentences, verbiage, and meaningless interruptions from the interviewer. It will INCLUDE repeated words, interruptions (outside of the interview) and emotions in square [ ] brackets.

This is the most common format and the one that we recommend. This format has better flow, is easier to read and is shorter in length than a full verbatim transcript.

Full Verbatim Format
This format INCLUDES all ‘ums’ and ‘ahs’, ‘you knows’, ‘I mean’, ‘sort of’, ‘like’, etc., the use of ‘right’ and ‘okay’, and any interruptions from the interviewer. It will also include repeated words, repeated short phrases, half sentence, verbiage, interruptions (outside of the interview) and emotions in square [ ] brackets.

Full verbatim can be crucial if the document is needed for any sort of formal record. This can include any legal transcripts, business or student meetings needed for records, closed captioning or a full transcript of a video that will be published on a website. Please let us know what you require and we will be happy to help.


Timestamps are inserted in an audio or video transcript (hours, minutes and seconds:  00:35:03) at regular intervals, usually every 30 seconds or when a new speaker begins. The time code then provides a marker for where the text or audio can be found. The time code is placed along the left margin, usually in table format. Timestamping is more time consuming and takes longer than the usual transcription time. As a help to all of our clients, 2 timestamps will be placed on each page of your transcript as well as timestamps for words that are inaudible (time) or unclear (time), which will be placed in the transcript when they occur.

Special Instructions
This is a transcript customized to your needs. Please let us know, via email. of any special instructions, you may have for your transcripts.